Frequently Asked Questions
What Is Are Shipping Policy?
We will ship anywhere. The destination and type of order determine the cost and shipping method. We will work with you to provide the most cost effective and convenient delivery possible. For more info and rates, view our shipping policy.
Can I Return The Furniture?
We do not formally offer returns. However, we will work with you to make sure you are completely satisfied with your piece, and correct any issues at no additional expense. Learn more about our return policy.
What Are The Payment Options?
Online orders can be paid for by credit-card, paypal, or echeck. If you would like to pay in person, or want to request additional payment options, please feel free to contact us.
How Do I Maintain The Furniture?
Our furniture is thoroughly sealed and protected with finish. Simply dust as needed.
We recommend using wood friendly surface cleaners.
Can The Furniture Be Used Outdoors?
Most our furniture is not recommended for outdoor use. However, we can custom build a piece for you that will be perfectly suitable for outdoor use.
Is The Furniture Environmentally Friendly?
We make every effort to build furniture that is environmentally friendly. We maintain our own crops of trees, harvesting with methods that insure sustainability. We even stay conscious of resources like glues and stains that we used. Learn more about our methods.
Will The Furniture I Order Look Exactly Like The Picture?
Yes, we post the image of the actual piece that is available, and it is precisely what will be shipped to you. Please note, the color and shade may vary slightly in person, depending on your lighting conditions.
Can I See The Furniture In Person?
Yes, please visit our work shop in King Ferry, NY. We ask you make an appointment at least a day in advance.
Can I Choose The Material That Is Used?
Absolutely! We will work with you to build a piece that meets your desired specifications. Learn more about custom orders.
How Long Do Custom Orders Take?
Build time for custom orders take on average 3-6 weeks. Build and delivery times vary by order. Learn more about custom orders.